Terms and Conditions

For ELITE COMMERCE SOLUTIONS PRIVATE LIMITED (Marketplace)
Effective Date: 01-Jan-2025

Welcome to ELITE CART (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of the website elitecart.co (“Site”) and all related services provided by ELITE COMMERCE SOLUTIONS PRIVATE LIMITED. By accessing or using our Site, you agree to comply with these Terms and all applicable laws, regulations, and policies.

Please read these Terms carefully before using our Site. If you do not agree with any part of these Terms, you must not use our Site.

1. General Overview

ELITE COMMERCE SOLUTIONS PRIVATE LIMITED operates an e-commerce marketplace focused exclusively on men’s and women’s clothing. The platform allows buyers (“Customers”) to browse and purchase clothing products listed by sellers (“Sellers”). Our Site acts as an intermediary, facilitating the transaction between Buyers and Sellers.

2. Acceptance of Terms

By using the Site, creating an account, or placing an order, you agree to be bound by these Terms. ELITE COMMERCE SOLUTIONS PRIVATE LIMITED may update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting to the Site. Continued use of the Site constitutes your acceptance of the updated Terms.

3. Eligibility

To use this Site, you must:

Be at least 18 years of age or the legal age of majority in your jurisdiction.
Agree to comply with all applicable laws and regulations.
If registering as a Seller, be a legally recognized business entity under Indian law.
If using the Site on behalf of a company, be authorized to bind that entity to these Terms.

4. Account Registration and Security

4.1 Creating an Account

To place orders or register as a Seller, you must create an account and provide accurate, up-to-date information including your name, address, email, and payment details.

4.2 Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately of any unauthorized access or security breach involving your account.

5. Products and Services

5.1 Product Listings

Sellers are responsible for accurately listing their clothing products, including size options, prices, descriptions, and images. ELITE COMMERCE SOLUTIONS PRIVATE LIMITED does not guarantee the authenticity, legality, or quality of products listed by Sellers.

5.2 Availability

All clothing items listed are subject to availability. We reserve the right to cancel or reject any order due to stock issues or errors in product information.

5.3 Pricing

Product prices are subject to change without notice. All listed prices include applicable taxes unless stated otherwise. Shipping charges, if any, will be shown at checkout.

6. User Responsibilities

6.1 Use of the Site

You agree to use the Site lawfully and refrain from:

Engaging in fraudulent or deceptive practices.
Violating the intellectual property or privacy rights of others.
Uploading or transmitting malicious code, viruses, or harmful content.

6.2 Seller Responsibilities

Sellers must:

Provide accurate and honest product listings.
Ensure listed products comply with Indian laws and industry standards.
Manage inventory, order fulfillment, and customer support in a timely manner.
Comply with applicable tax regulations, such as GST.

7. Orders and Payments

7.1 Placing an Order

To place an order, proceed through checkout and choose a payment method. Orders are subject to confirmation and availability.

7.2 Payment Methods

We accept multiple payment methods including UPI, debit/credit cards, and wallets (Paytm, PhonePe, etc.). All transactions are processed via secure payment gateways.

7.3 Order Cancellation

Orders can be canceled before shipment by contacting customer support. Once shipped, cancellations are no longer possible. Refer to our Refund and Cancellation Policy for more information.

7.4 Taxes

Prices include GST where applicable. Additional taxes or duties (if any) for out-of-Delhi deliveries are the responsibility of the buyer.

8. Shipping and Delivery

8.1 Shipping Time

Orders are typically shipped within 48 hours of confirmation. Delivery usually takes 2–7 business days, depending on the destination.

8.2 Shipping Providers

We partner with reliable courier services such as BlueDart, Delhivery, and others to ensure timely delivery.

8.3 Shipping Charges

Shipping fees are calculated based on weight, size, and delivery location. Free shipping may apply during specific promotional campaigns.

8.4 Delivery Confirmation

Once shipped, a tracking number will be provided. Delivery timelines may vary depending on logistics and courier availability.

9. Returns, Refunds, and Cancellations

9.1 Returns and Refunds

Returns for clothing items are allowed under our Returns and Warranty Policy, provided the product is unused, unwashed, and in original packaging with tags intact. Return requests must be raised within the specified time frame.

9.2 Seller Responsibility

Sellers must manage returns, refunds, or disputes in compliance with our marketplace policies.

9.3 Cancellations

Cancellations are only accepted before shipment. Refer to our Refund and Cancellation Policy for full details.

10. Privacy and Data Security

We value your privacy and safeguard your personal data. Please refer to our Privacy Policy to understand how your information is collected, stored, and used. By using the Site, you consent to our data practices.

11. Contact Us

For any queries or concerns related to these Terms and Conditions, please contact:

Company Name: ELITE COMMERCE SOLUTIONS PRIVATE LIMITED
Address: Plot no 94, 3rd Floor, Block B, Pocket 10, Sector 13, Dwarka, Delhi 110075
Email: Elitecommercesolutions2025@gmail.com | info@elitecart.co
Phone: 9211295731