Returns and Warranty Policy – ELITECART

Effective Date: 01-Jan-2025
Operated by: ELITE COMMERCE SOLUTIONS PRIVATE LIMITED
Website: elitecart.co

This Returns and Warranty Policy governs the terms under which customers may return clothing items purchased through the ELITECART marketplace. By shopping with us, you agree to comply with the terms outlined below.

1. Return Policy

1.1. Eligibility for Returns

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return, clothing items must meet the following conditions:

  • The product must be unused, unwashed, and in original, sellable condition.
  • All tags, labels, and packaging must be intact and undamaged.

1.2. Condition for Return

  • The product must be returned in the same condition as delivered.
  • Return requests must be made within 7 days of delivery along with proof of purchase (order number or invoice).
  • Any item that has been worn, damaged, or has missing tags will not be eligible for return.

1.3. How to Initiate a Return

  • Contact our support team through the Returns section on elitecart.co or email us at info@elitecart.co.
  • Once your request is approved, you will receive instructions for return pickup or drop-off.
  • Return shipping costs will be covered by ELITECART only if:
    • The item is defective, damaged, or a wrong item was sent.
    • For other reasons, return shipping is the responsibility of the buyer.

1.4. Refund Process

  • Once the item is received and inspected, we will notify you about the approval or rejection of the refund.
  • If approved, refunds are processed within 5–7 business days to the original payment method or issued as store credit.
  • Shipping charges are non-refundable, unless the return is due to our error.

2. Warranty Policy

As ELITECART deals only in clothing, no manufacturer warranties apply. However, buyers may report any quality issues within 7 days of receiving the product.

2.1. What We Cover

  • Manufacturing defects (e.g., stitching issues, fabric defects)
  • Incorrect sizing or item sent

2.2. What We Don’t Cover

  • Wear and tear due to usage
  • Damage due to improper washing, handling, or alteration
  • Items washed, used, or without original tags

3. Exchanges

  • Exchange is allowed only once per item and is subject to stock availability.
  • To request an exchange, contact us within 7 days of delivery.
  • Exchanges can be done for size or color variants only, and the original product must meet return conditions.

4. Customer Responsibilities

  • Keep proof of purchase for returns or exchanges.
  • Ensure items are securely packed for return.
  • For items not covered by defects, the customer will bear return shipping charges.

5. Seller Responsibilities

  • Accept eligible return or exchange requests raised by buyers within the stated policy.
  • Ensure smooth handling of defect-related complaints.

6. Dispute Resolution

  • In case of any dispute, the buyer must first contact the seller.
  • If unresolved, ELITECART will intervene to resolve the issue in a fair and timely manner.

7. Policy Modifications

ELITECART reserves the right to modify this policy at any time without prior notice. Any changes will be updated on our website.

8. Contact Information

Company Name: ELITE COMMERCE SOLUTIONS PRIVATE LIMITED
Email: Elitecommercesolutions2025@gmail.com | info@elitecart.co
Phone: 9211295731
Address: Plot no 94, 3rd Floor, Block B Pocket 10, Sector 13, Dwarka, Delhi 110075