Refund and Cancellation Policy

For ELITE COMMERCE SOLUTIONS PRIVATE LIMITED (Marketplace)
Effective Date: 01-Jan-2025

At ELITE COMMERCE SOLUTIONS PRIVATE LIMITED (“we,” “us,” “our”), we are committed to providing a smooth and trustworthy shopping experience for all our customers. This Refund and Cancellation Policy applies to all purchases made on elitecart.in (“Site”), which deals exclusively in men’s and women’s clothing.

By making a purchase on our Site, you agree to the terms outlined in this policy.

1. Cancellation Policy

1.1 Cancellation by Customer

  • Before Shipment: You may cancel your order anytime before it has been shipped by contacting our customer support team via email at info@elitecart.in or by calling +91-9211295731.
  • Post Shipment: Once the order is shipped, cancellations are not permitted.

To cancel your order, please provide your order number, name, and product details. Once verified, a full refund will be initiated to the original payment method.

1.2 Cancellation by ELITE COMMERCE SOLUTIONS PRIVATE LIMITED

We reserve the right to cancel an order under the following circumstances:

  • Item is out of stock or unavailable.
  • Payment issues, including authorization failure or incomplete payment.
  • Technical errors in product listing, pricing, or description.

If we cancel your order, a full refund will be issued to your original payment method, and you will be notified via email.

2. Refund Policy

2.1 Eligibility for Refund

Refunds are applicable under the following conditions:

  • You received a damaged or defective clothing item.
  • You received an incorrect item (wrong size, style, or color).
  • You canceled your order before it was shipped.

All refund requests must be made within 7 days from the date of delivery.

2.2 Refund Process

To initiate a refund, contact customer support with:

  • Your order number
  • Reason for refund
  • Photographic evidence in case of damage or defect

Our team will verify your claim and may ask for the item to be returned before approving the refund. We will arrange reverse pickup at no cost to you for eligible claims.

Refunds are processed within 7–10 business days from the date the returned item is received at our warehouse.

2.3 Refund Method

Refunds will be credited to the original payment method:

  • Card Payments: 7–10 business days
  • UPI/Wallets: Up to 5 business days

If the original payment method is unavailable, we will contact you to arrange an alternative.

2.4 Non-Refundable Scenarios

No refunds will be issued if:

  • The item shows signs of use, washing, or tampering
  • The return request is raised after 7 days of delivery
  • The product is returned without original tags, packaging, or labels
  • You request a return due to change of mind (unless clearly permitted)

3. Returns Policy

3.1 Eligible Returns

You may return a clothing item if:

  • It was damaged or defective upon delivery
  • It is not as described or the wrong product was sent

Requests must be raised within 7 days of delivery.

3.2 Returns Process

To request a return, contact our support team with:

  • Order number
  • Reason for return
  • Photographic evidence if applicable

If approved, a reverse pickup will be arranged. If the return is not due to a defect or wrong item, the buyer will bear the return shipping cost.

3.3 Non-Returnable Items

Returns will not be accepted for:

  • Clothing that has been worn, washed, or altered
  • Items missing tags, labels, or original packaging
  • Any product explicitly marked non-returnable at the time of purchase

4. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product (for size or color), you must:

  • Return the original item as per the returns policy
  • Place a new order for the replacement item

5. Shipping Charges for Returns

  • Defective/Wrong Items: Return shipping is free of cost
  • Other Reasons: You are responsible for the return shipping charges

6. Contact Us

For all refund, return, and cancellation inquiries, please contact:

Email: info@elitecart.in
Phone: +91-9211295731
Address: Plot no 94, 3rd Floor, Block B, Pocket 10, Sector 13, Dwarka, Delhi 110075

7. Policy Updates

We reserve the right to update or change this policy at any time. All updates will be reflected on this page with a revised Effective Date.

8. Governing Law

This policy is governed by the laws of India. Any disputes will be resolved in accordance with the Terms and Conditions of the Site.